Privacy Collection Notice
This is the Privacy Collection Notice for the purposes of compliance with the Privacy Act 1988 (Cth) that applies to products or services offered by Sip Ventures Pty Ltd (ABN 24 676 599 483), a subsidiary of Asahi Holdings (Australia) Pty Ltd (ABN 48 135 315 767), and its associated brand, YMilk (YMilk, we or us). This Privacy Collection Notice is to be read alongside our Privacy Policy.
Purpose of This Notice
This Notice describes how we collect, hold, use and share your Personal Information when you interact with us, our website (“the Site), products or services, this includes:
- The types of Personal Information we collect;
- Why we collect and use that information;
- Who we share your information with;
- How to find our Privacy Policy; and
- How to get in touch with us about our privacy practices or to make a complaint.
What Is Personal Information?
Personal Information includes information or an opinion about an individual from which that individual can be identified or is reasonably identifiable. This can include name, age, gender, postcode and contact details. It may also include financial information (such as transaction details) as well as a range of other types of data.
Personal Information may include a specific type of information known as ‘Sensitive Information’. Sensitive Information is information or an opinion about an individual’s racial or ethnic origin, political opinions or associations, religious or philosophical beliefs, trade union membership or associations, sexual orientation or practices, criminal record, health or genetic information, some aspects of biometric information. Generally, Sensitive Information is subject to a higher level of privacy protection than other Personal Information. We do not collect Sensitive Information.
When will we collect your Personal Information?
We may collect your Personal Information when you:
- sign up and create an online account
- submit an order for products
- participate in a promotion
- opt into receive direct marketing from us
- submit an inquiry
- lodge a complaint
Why We Collect, Use and Disclose Your Personal Information
YMilk will collect your Personal Information, primarily for:
- creating your online account on our Site
- fulfilling your order
- managing and administering a product or service, including charging, billing and collecting debts
- facilitating any relevant promotion and other activities
- delivering marketing about products and services we think might be relevant to you
- developing or improving our products and services.
In some circumstances, we may also collect, use and disclose your Personal Information:
- to response to any complaints you make or feedback you give, or as part of any legal action involving us
- if we're required to do so by a law, court order or regulatory authority.
Types of Personal Information We Collect
We collect:
- Personal and contact details (including name, email address, address and phone number)
- Date of birth
- Financial information (such as credit card or bank account numbers)
- Information about how you use our products and services
- Your interactions with us and the Site, including cookies
- Your interactions with our Site, apps and social media profiles (this may include your social media handles, IP address, location data from your device and cookies)
- personal information provided in connection with the game, promotion, survey or other feature you are participating in.
How We Collect Your Personal Information
Although we will collect Personal Information about you directly from you as specified above, we may also receive your Personal Information from:
- Third parties who assist us in delivering our products and services
- Partners with whom we collaborate and market our product and services
What happens if you don’t want to provide your personal information?
If you don't give us Personal Information about yourself when we ask, we may be:
- unable to create you an online account on our Site
- unable to fulfil your order
- unable to contact you in respect of your order
- unable to provide you with promotional benefits
- unable to deliver marketing materials to you
- unable to respond to your inquiry or complaints
How we share Personal Information
To fulfil the purposes described in this Privacy Collection Notice, we may give your Personal Information to:
- our related companies;
- our professional advisers (such as lawyers and accountants) and service providers (such as marketing and PR agencies);
- third party service providers and contractors that manage some of our business functions; and/or
- government and regulatory authorities and other organisations, or as otherwise required by or authorised under the Privacy Act;
- payment processing service providers to enable billing transactions, and;
- any person or entity to whom you have expressly consented to us disclosing your personal information to.
Some of these recipients may be located overseas or may store your Personal Information outside of Australia. By providing your information to us, you agree to disclosure to our overseas service providers in accordance with this notice and you acknowledge that your personal information may not receive the same protections that it would have in Australia.
More details about the location of these recipients are in our Privacy Policy.
Our Privacy Policy
Our Privacy Policy is available on our website: Privacy Policy - and contains information about:
- how to access your Personal Information;
- how to update or correct your Personal Information; and
- how you can make a complaint if you think we have breached the Privacy Act and how we will respond.
Contact Us
If you have any questions about this notice, our Privacy Policy or our privacy practices, please contact us using the details below.
Contact: YMilk customer relations
Email: support@ymilk.com.au
Address: 58 Queens Bridge Street, Southbank VIC 3006
This notice was last updated: 6/12/2024